Privacy policy
Last updated November 5, 2026. What we collect, why, and the choices you have.
This policy explains how Whisker Loft ("we," "us") handles personal information when you visit whiskerloftco.com or buy from us. If you have questions, email [email protected].
Information we collect
- Information you give us: your name, email, phone number (optional), shipping and billing address, order details, and anything you include when you contact us.
- Payment information: card and wallet details are entered directly with our payment processor. We don't receive or store full card numbers.
- Information collected automatically: device and browser type, IP address, pages viewed, referring site and similar usage data, collected through cookies, pixels and similar technologies.
- Information stored on your device: your cart contents are saved in your browser's local storage so they're still there when you come back. This stays on your device.
How we use it
- We use it to fulfil your order, get it to your door, and email you confirmations and tracking updates.
- To answer your questions and handle returns.
- To understand how our site is used and improve it.
- To measure and improve our advertising, including on Google Search.
- To prevent fraud and comply with legal obligations.
Cookies and advertising
We may use analytics and advertising tools (such as Google Analytics and Google Ads) that set cookies to measure visits and ad performance and, in some cases, to show you our ads on other sites. You can manage cookies in your browser settings, adjust Google ad personalization at adssettings.google.com, and opt out of many interest-based ads at optout.aboutads.info.
How we share information
We share information only with service providers who help us run the store — for example payment processors, shipping carriers, email and hosting providers, and analytics and advertising partners — and only as needed for those services. We may also disclose information if required by law or to protect our rights. We do not sell your personal information for money.
Your choices and rights
Depending on your state of residence (including California, Colorado, Connecticut, Virginia and others), you may have the right to know what personal information we hold about you, to request a copy, to correct it, to delete it, and to opt out of targeted advertising or "sharing" for cross-context behavioral advertising. To make a request, email [email protected]. We'll verify your request and respond within the time required by law, and we won't treat you differently for exercising your rights.
Marketing emails
If you sign up for emails, you can unsubscribe at any time using the link at the bottom of any message.
Data retention and security
We keep order records as long as needed for accounting, tax and warranty purposes, and other information only as long as it's useful. We use reasonable administrative and technical safeguards, though no system is perfectly secure.
Children
Our site is meant for adults. Whisker Loft is not directed at children under 13, and we do not knowingly gather their data.
Changes
We may update this policy and will change the "last updated" date above when we do.