Terms of service
Last updated November 5, 2026. The ground rules for using our site and buying from us.
These terms apply to your use of whiskerloftco.com and any purchase from Whisker Loft ("we," "us"). By using the site or placing an order, you agree to them.
Orders and acceptance
Placing an order is an offer to buy. We accept it when we ship the item and send a shipping confirmation. We may decline or cancel an order — for example, if an item is unavailable, there's a pricing error, or we suspect fraud — and we'll refund anything you've paid.
Prices and payment
Prices are in US dollars. Sales tax is calculated at payment based on your shipping address. We work hard to keep prices and product details accurate; if we find an error after you order, we'll contact you before shipping so you can confirm or cancel.
Product information and weight limits
Dimensions and weight limits are provided by our manufacturing partners and checked by us; small variations (usually under half an inch) can occur. Weight limits apply only when the product is assembled and installed according to its instructions, including any wall anchors or straps. Colors and wood grain can vary from photos, and lifestyle photos are illustrative.
Safe use
Please supervise your pets with new furniture, check fasteners and suction cups regularly, and stop using any product that becomes damaged or unstable. Outdoor heating accessories should be rated for outdoor use and installed per their own instructions.
Shipping, returns and refunds
Our Shipping Policy and Refund & Return Policy are part of these terms.
Site content
Text, graphics and logos on this site belong to Whisker Loft or its licensors. Photographs are used under the Unsplash License. Please don't copy or reuse our content for commercial purposes without permission.
Disclaimers and limitation of liability
To the extent permitted by law, the site and products are provided "as is," apart from any warranty stated on a product page or required by law. Our total liability for any claim relating to a product is limited to the amount you paid for it. Nothing in these terms limits rights you have under applicable consumer protection law.
Governing law
These terms are governed by the laws of the state where we are organized, without regard to conflict-of-law rules.
Changes and contact
We may update these terms from time to time; the version posted when you order applies to that order. Questions? Email [email protected].