Frequently asked questions
The questions we hear most, from weight limits to winterizing a feral shelter.
How do I choose the right weight limit?
Weigh your cat (hold them on a bathroom scale, then subtract your own weight) and pick a piece rated at least 50% higher. Cats land with extra force when they jump, and a little headroom keeps things steady. Our homepage has a sizing table by cat weight.
What does “Holds up to __ lb” mean for each category?
For trees, it's the total load the tree is rated for. For perches and shelves, it's the weight one perch supports when mounted as directed. For litter furniture, it's the load on the top surface. For outdoor houses, it's the cats inside. For scratchers, it's the cat weight the base is designed to stay steady under.
Will a suction-cup window hammock really hold my cat?
On clean, smooth, non-tinted glass, yes — the Sunspot is rated to 40 lb. Wipe the window with rubbing alcohol, press each cup firmly, and check the levers every couple of weeks, especially when temperatures swing.
How should I set up an outdoor or feral cat shelter for winter?
Raise it off the ground, face the door away from the wind, and fill it with loose straw (not hay, blankets or towels, which hold moisture). If you use a heated pad, choose one rated for outdoor use and route the cord through the shelter's grommet.
Do cat trees need to be anchored to the wall?
Anything over about 50 inches ships with an anti-tip strap, and we strongly recommend using it. Shorter trees with wide bases are usually fine on their own.
Will my litter pan fit inside the enclosure?
Check the interior dimensions in the product's “Dimensions & weight limit” table. Measure your pan's outer footprint and height, including any rim or hood, and leave about an inch of clearance.
How long does shipping take?
Orders usually leave us in 1–2 business days and arrive within 4–8 business days in the contiguous US. Shipping is free on orders over $79; otherwise it's a flat $9.95. See our shipping policy for Alaska, Hawaii and territories.
Can I return something if my cat ignores it?
Yes. Unused items in their original packaging can be returned within 30 days of delivery. We know cats can take a week to warm up to new furniture, so we recommend giving it a little time and some catnip first.
Do you sell gift cards or ship internationally?
Not yet. We currently ship within the United States only.
Still wondering? Email [email protected] and tell us about your cat.